Front of House Supervisor

BASIC INFORMATION

CONTACT INFORMATION

DATES

Closing Date: 30 May 2025

MINIMUM SKILLS AND KNOWLEDGE REQUIRED

Standard 10 / Grade 12 or equivalent.

A minimum of 3 to 5 years experience in a team leader/supervisory role.

Knowledge of the branding/ promotions industry will be advantageous.

Above average literacy and numeracy skills.

Ability to communicate effectively in English, both verbal and written.

Above average computer literacy, proficient in MS Office

Ability to deal professionally with customers.

Physically fit/Energetic

Above average follow through and reporting skills.

BEHAVIOURAL DIMENSIONS REQUIRED

Honest and hardworking.

Passionate about getting things done right, first time, every time.

Ability to work efficiently in a highly pressurised environment.

Meticulous attention to detail.

Flexible in terms of working hours (overtime and weekend work when required)

Subscribe to the principle of a place for everything and everything in its place.

Good sense of urgency.

Ability to lead a team.

Self-motivated and driven.

Customer focused / oriented and a high regard for customer service delivery.

BRIEF DESCRIPTION OF KEY PERFORMANCE AREAKEY PERFORMANCE AREA

Manage showroom, reception and registrations.

Engage and motivate the team and ensure the achievement of deliverables in line with quality / required service standards in a highly pressurised environment.

Manage all HR matters such as discipline, timekeeping etc. within the required Amrod policies and procedures.

Ensure that the team receives the required training and development i.e. training on the showroom, customer etiquette etc.

Ensure that employees work according to their SOP and manage their performance,

Conduct one on one with team members every second month, and conduct performance appraisals as and when required. Compile and analyse statistics of the team and report to the Customer Care Manager regularly.

Ensure all customers facing staff are presentable and neat.

Ensure the stock is merchandised correctly according to the showroom SOP.

Work closely with Trainers, Investigators and Manager to ensure all staff are on par with the job expectations or lack thereof, work with the team to improve on any areas of concern.

Understand and assist in capacity allocations, as and when required.

Handle all showroom related projects and any other projects that may assigned from time to time.

Drive strategy for special events and/or promotions such as Markex, catalogue launches etc. this includes spearheading meetings for preparation, implementation and follow through.

Organise and attend bi-weekly meetings with team to address and attend to challenges and issues.

Scrutinise reports and identify areas of improvement for each individual team member.

Work hand in hand with the manager to ensure all targets and expectations for the team and department is met.

Assist in other positions and departments in accordance with operational requirements.

Ensure that all tasks are executed in a safe manner with due regard for Amrods policies and procedures.

Report unsafe acts / working conditions / injury on duty to the supervisor immediately.

Maintain good housekeeping standards

ADDITIONAL INFORMATION

Information :

• Company : Amrod
• Position : Front of House Supervisor
• Location : Johannesburg, Gauteng
• Country : ZA