Roaming IT support

PRIMARY PURPOSE

The Roaming IT role will be based at any Wilderness office and will be required to travel extensively to various locations where Wilderness operates.

Although some tasks will be performed remotely there will be a large portion of onsite support and planning at various locations.

Detailed Responsibilities Infrastructure Maintenance & Troubleshooting

• Conduct on-site and remote troubleshooting of network, server, and hardware infrastructure issues.
• Ensure minimal downtime by promptly addressing escalated infrastructure-related incidents.
• Perform regular maintenance and health checks on IT infrastructure.
• Support all systems that Wilderness use.
• Provide all users with quick, efficient and accurate support.
• Be involved in the installation updating and maintenance of desktop and laptop computer systems

• Set up, configure, and upgrade infrastructure components, including servers, routers, switches, and firewalls.
• Ensure compliance with company standards and best practices during deployment activities.
• Assist in rolling out enterprise-wide IT infrastructure initiatives across multiple locations.

• Proactively monitor infrastructure performance and security to identify and mitigate risks.
• Provide detailed reports on infrastructure status, changes, and recurring issues.
• Collaborate with IT teams to enhance monitoring solutions and tools.

• Liaise with on-site staff and external vendors to address infrastructure needs and challenges.
• Provide end-user support for infrastructure-related concerns across multiple locations.
• Participate in planning and implementation of infrastructure projects with cross-functional teams.

• Maintain accurate and up-to-date documentation of infrastructure assets, configurations, and procedures.
• Share knowledge and provide training to local IT teams for improved infrastructure management.
• Develop best practices and standard operating procedures for infrastructure operations.

• Ensure adherence to IT policies, security protocols, and regulatory requirements during all operations.
• Identify and address potential infrastructure vulnerabilities and recommend improvements.
• Support disaster recovery and business continuity planning efforts.

CANDIDATE PROFILE

Qualification:

• Matric
• Relevant IT qualification
• CompTIA N+ Certification preferred

Experience:

• 5- 8 years experience in similar position
• Minimum 5 years experience working with Azure, Active Directory, DNS, and Office 365.
• Minimum 5 years experience troubleshooting network-related/site down issues.
• Proven experience in a technical support role, with a focus on Level 3 responsibilities
• Excellent knowledge of computer systems, software applications, and advanced troubleshooting methodologies.

Skills:

• Exceptional problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure
• Team worker with the ability to interface with staff as well as third parties
• Passionate and creative in-service offering, dedicated to customer satisfaction
• Excellent communication skills both verbal and written
• Service and results orientated
• Self-started with high energy levels
• Accurate, problem solver, organized, methodical
• Ability to work with detail whilst under pressure and takes pride in maintaining zero error

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi to +260761166303

Information :

• Company : Wilderness
• Position : Roaming IT support
• Location : Remote in Sandton, Gauteng
• Country : ZA