Team Leader

Job description

Job Title: Call Centre Team Leader

Company: Exclusive Essentials

Location: Rosebank

Job Type: Full-timeUrgency: Needed to start immediately

About Us:

Exclusive Essentials is a dynamic and innovative company dedicated to providing exceptional customer experiences. Were seeking a talented and motivated Call Centre Team Leader to join our team!

Job Summary:

Were looking for an experienced Call Centre Team Leader to lead our team of Sales and customer service representatives. As a Team Leader, you will be responsible for coaching, guiding, and motivating your team to deliver exceptional customer service, drive sales growth, and achieve business objectives.

Key Responsibilities:

- Lead and motivate a team of customer service representatives to achieve sales and service targets

- Coach and develop team members to improve performance, skills, and knowledge

- Monitor and analyze team performance metrics, providing feedback and recommendations for improvement

- Implement process improvements to enhance customer experience and efficiency

- Collaborate with other departments to resolve customer complaints and concerns

- Develop and maintain a positive and inclusive team culture

Requirements:

- 4+ years of experience in a call center leadership role

- Proven track record of achieving sales and service targets

- Excellent communication, coaching, and leadership skills

- Ability to analyze data and make informed decisions

- Strong problem-solving and conflict resolution skills

- Experience with customer relationship management (CRM) software

- Must ITC Clear

What We Offer:

- R7500 Basic Salary + Competitive commission

- Opportunities for career growth and professional development

- Dynamic and supportive work environment

- Recognition and reward for outstanding performance

How to Apply:

If youre a motivated and customer-focused leader, please submit your application, including your resume and cover letter and a copy of your ID, to exclusiveessentialsrecruitment@gmail.com. We cant wait to hear from you!

Exclusive Essentials is an equal opportunities employer. Im #hiring. Know anyone who might be interested?

Job Type: Full-time

Pay: R7 500,00 per month

Experience:

Team leading: 4 years (Required)

Location:

Johannesburg, Gauteng (Required)

Work Location: In person

Job Type: Full-time

Pay: From R7 500,00 per month

Work Location: In person

Information :

• Company : Exclusive Essentials
• Position : Team Leader
• Location : Rosebank, Gauteng
• Country : ZA