Sample Registration Supervisor

SGS is the worlds leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

PRIMARY RESPONSIBILITIES

Ensure all Operational Procedures, company code of Ethics and Quality Management systems are adhered to for both Maitland & Centurion sites.

SPECIFIC RESPONSIBILITIES

Sample handling, storage and disposal

• Ensure prompt and efficient handling, storage and transport of samples as per documented procedures.
• Ensure disposal of cancelled samples
• Ensure prompt registration of all samples
• Attend to all operational matters related to work in progress at sample reception and new instructions received from customers and OPS / Technical Manager.
• Liaise with Centralized Billing Team (CBT) regarding any matters arising

Supervisory responsibilities

• Extract information, evaluate, review and report on KPIs
• Liaise with and respond to internal queries from other departments.
• Allocation of work
• Training (technical, quality, safety) as required.

Customer Liaison

• Liaise with or the oversight of clients communication

Quality & Health & Safety System

• Adhere to all quality and safety requirements of the SGS management system.
• Actively participate in safety related activities.
• Always wear appropriate protective clothing.
• Adhere to all relevant HSE procedures and protocols.
• Keep workplace and equipment neat and tidy.
• Perform Health and Safety inspections in designated areas
• Report deviations and communicate instructions to improve and maintain the quality system.

Specific Authorities

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

Education

• Appropriate tertiary qualification / Grade 12 certificate with 5 years applicable experience
• Computer literacy in Word, Excel, Outlook

Experience

• Experience in sample administration and registration for (5 years minimum) in a routine high throughput ISO 17025 Food testing facility.
• Good communication skills

Competencies

• Positive and assertive attitude
• Client liaison and good communication skills
• Good interpersonal skills towards colleagues
• Ability to work independently and in a team
• Flexible, diplomatic, client orientated
• Efficient time management
• Effective organizational skills
• Effective supervisory skills
• Able to work under pressure and meet deadlines
• Attention to detail

Information :

• Company : SGS
• Position : Sample Registration Supervisor
• Location : Cape Town, Western Cape
• Country : ZA